Exotic Vegan offers a comprehensive
return/refund policy under the following conditions: 

Item Damaged

If the customer receives a damaged product, we
will need to verify this information as soon as possible. 

An order is eligible for a full product price
refund if the carrier tracking shows that the package was damaged in transit.

If tracking shows that the package was
successfully delivered, we will need proof of damage (please submit clear
pictures of the damage).

Images that clearly display the reported
damage - including at least one (1) image where the universal
product code (UPC) is clearly visible on the product. Images of the container that the product
arrived with all of its contents.

When our customer service team receives clear
proof that the delivered item(s) were damaged, we will be able to issue a full
refund on the product.

Damage claims on
orders for non-perishable products must be reported within thirty (30)
days to be considered for a refund.

PLEASE NOTE: Damage claims on orders for
frozen, refrigerated, and perishable products must be reported within 24 hours
of the delivery date.

In case the customer simply wants to return the
item (e.g. if they are not happy with it), we can offer them
a refund on the product minus a 25% restocking fee. 

To be eligible for a return, your item must be:

Unused and in the original packaging. Not out of date at the time the return is
received. 

PLEASE NOTE: The shipping fee is non-refundable and is not eligible
for a pre-paid shipping label.